The Country Seat, Inc. - FAQ about ordering basket making supplies

New & Monthly Basket Weaving Specials
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Basketmaking and Seat Weaving
Information

Click HERE for FAQ's - Basket Weaving
Click HERE for FAQ's - Seat Weaving
Click HERE for FAQ's - Terms and Definitions
Click HERE for Weaving Tips

FAQ's about Ordering Supplies

How Long to Receive Order

On-line Orders

Payment

Returns

Where Are You Located

Wholesale

Customer Number

Q: What is my customer number and what does it mean?

A: Please look on the upper right hand corner of your invoice. Your customer number will be printed right below the invoice number.
The customer number is made from three things: the first 3 digits of your last name, the last 4 digits of your HOME telephone number and your UPS code.
If you move or change your name, please let us know so that we may change your customer number and remain current.
We use this customer number to find you quickly in our files. If there is ever a problem with an order, we need your customer number to find you and the order information.

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Declined Charge

Q: What happens is my credit card is declined?

A: Credit card orders, which are declined, will be held, retried each day and shipped upon approval. We will contact you via e-mail for an alternate payment method.
There are many reasons why a card is declined, even the wrong expiration date can produce a decline result. Please type very carefully when entering the charge numbers.
We do not know why the card is declined, you must call your credit card company for answers.
If we do not hear from you (we will make several attemps) and do not receive payment within 30 days, the order will be canceled.

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Discounts

Q: How can I get a cheaper price on reed?

A: We offer quantity discounts on almost every item that we sell. For specific discounts for items, please see the front of the print catalog or view the page of the item you are interested in, in the on-line catalog. The discounts will show in dollar amounts below the name and "Quantity Box" of the item.
Remember to check the Monthly Sale items for more discounted items.
We are not a wholesale company, but if you compare our prices with companies that are"wholesale", you will most likely find our prices to be less expensive.

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FAX Number

Q: What is your FAX number?

A: 610-756-0088

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How Long to Receive Order

Q: How soon will you ship my order and when can I expect to receive it?

A: Orders received by noon are usually shipped the same day.
Monday's can be an exception. We process orders in the order that we receive them. Monday mornings are spent packing the orders that came in on-line over the weekend. Please call right after we open on a Monday if you wish your order to be shipped on Monday.
Look at the UPS code in your customer number (R# or RS#). This will tell you the approximate number of days in transit. If the last number is a 2, then it generally takes 1-2 days to reach you. R5 would be 4-5 days, etc.
If you desire faster shipping, please ask us for the UPS options in your area.
You can also estimate UPS delivery time, by going to the UPS Web site and enter Kempton PA 19529 as origin at top of form, your city, state and zip as destination. Bottom part of form not required. Then click "calculate" to see when to expect your package to arrive. We generally ship UPS Ground unless other service is requested (we can not ship FedEx).

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On-line Orders

Q: What do I need to know before placing an on-line order?

A: Please see our Shop from Home Page for detailed instructions on how our on-line catalog works.
If you are a new customer, you must enter all your shipping information and your credit card information when you place the on-line order or call us to place an order. We can not process an order without payment (exceptions are government agencies and schools). Please remember to include your PO Box # as well as a physical address for UPS & USPS deliveries.
To pay by check or money order: complete your order and the checkout page. Print the order instead of submitting the order to us. Remember to include the appropriate Shipping Charges or your order will be delayed until this is received.

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Payment

Q: How can I pay for my order?

A: We accept: Mastercard, Visa, Discover (Novus), check, money order, travelers checks or cash.
When paying by check or money order, the order must be accompanied by the payment. Please mail them together or your order will be held until we receive payment.
When you visit our shop, you must bring your credit card along. Due to changes in credit card regulations, all credit card store sales must be processed by swiping the card through the terminal. We can not manually punch in your credit card numbers. As always, we accept cash. money orders, travelers checks and personal checks. But, if you want to pay by charge, please bring the card along on your visit.

Please note: There is a $20.00 service charge for returned checks.

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Returns

Q: Do I have to call you before I return an item?

A: Please see our Return Policy for complete information.
If you receive an item that you did not order or an item is missing from your order, please call or e-mail us immediately so that we can take care of the problem for you.
If an item is broken or unusable due to box damage, please keep the box and all packing materials and call us immediately so that we can notify UPS and get a replacement item or credit issued.

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Sales Tax

Q: How much do I include for sales tax?

A: If you live in the state of Pennsylvania, you must include 6% on the merchandise and shipping total. If you live outside of PA, you do not pay sales tax.

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Shipping Charges

Q: How much does shipping cost?

A: Shipping charges are based on the final weight of your package. We only charge you the exact amount that UPS (United Parcel Service) or USPS (United States Postal Service) charges us.
These are the only two ways the average package is shipped. We can not ship Fed Ex, they consider us too rural and they will not pick up packages from us (even though UPS picks up at our warehouse daily).
If you place a phone, FAX, on-line or e-mail order, we must have a MC, Visa or Discover number at the time of the order. We will package your order, weigh it and add the shipping charges to the merchandise total and then charge the total to your credit card.
If you prefer to pay by check or money order, you must mail us a copy of the order along with your payment. The shipping charges must be estimated with this formula:
$8.50 minimum
10% of merchandise total for orders totaling $85 - $200
If your customer number includes an RS at the end, please include an extra $2.50.
5% of merchandise total for orders totaling over $200
Underpayment may delay delivery
Overpayments will be a credit on file for your next order. Refund checks are allowed for amounts over $5.00. If a refund check is desired, please allow extra money and indicate this choice on the order blank.

Please note: Depending upon the items ordered, a $100 order could weigh anywhere from under 10 pounds (for prewoven cane) to over 50 pounds (for seagrass).

Helpful Hints to keep the cost of shipping down:

Provide us with your physical address for UPS delivery and, if you have one, your PO BOX # for US Mail deliveries. We will always ship whichever way will be cheaper for you.

The more items you put on one order the better, versus several small orders. The first few pounds are the most expensive.

Try to combine your order with a friend, you can split the shipping charges between the two of you.

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Toll Free Number

Q: What is your 1-800 number?

A: At this time we do not have a toll free number. We accept orders via mail, FAX, phone, e-mail and secure on-line catalog.
We are always trying to keep out costs down so that we can pass the merchandise savings on to you.

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Where Are You Located

Q: Where is Kempton? I can't find it on a map.

A: Many maps do not include the town of Kempton. It is a very rural town consisting of one stop sign (just recently added), a feed mill, a hotel and several homes.
Kempton is located roughly 1/2 way between Allentown and Reading, Pennsylvania.
We are located several miles from the town of Kempton. Please see our Store Page for more information, shop hours, special holiday hours and directions.

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The Country Seat, Inc.
Basket Making & Chair Seat Weaving Supplies
1013 Old Philly Pike
Kempton, Pennsylvania 19529-9321 USA
Phone: 610-756-6124
e-mail: weaving@countryseat.com
Fax: 610-756-0088
web site: www.countryseat.com

Free catalog upon request. Please e-mail us at weaving@countryseat.com with "catalog" in the subject line and your name and postal address in the body of the e-mail. Catalog #30 is the current print catalog, please keep the Country Seat Courier newsletters as they contain all of our new products and any changes to the print catalog. New products are added to the on-line catalog as they arrive. If you have placed an order, a catalog and newsletters will be sent with the order.

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