• All returns must be accompanied by a copy of the invoice or your customer number and invoice number from the upper right corner.
  
• Cut pieces of prewoven cane and Shaker tape, opened coils of reed, opened kits and other opened packages are NOT returnable (except in the case of our error).
  
• Magazines are NOT returnable.
  
• Books and patterns MAY be returned within 15 days, in new condition, with the original receipt for a credit on file toward future purchase.
  
• All other returns must be received by us within 30 days of the invoice date.
  
• Please include a note advising us of the action to be taken (i.e., refund or new items to be shipped in place of the return).
  
• All damage claims should be reported to your local UPS first - save the damaged items, box and packing materials for thier inspection.
  
• Do not return hoops or handles that have been broken in shipment, please notify us first and we will take care of it. A credit will be issued or replacement product shipped.
  
• Shipping fees will be refunded on our errors only.
  

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Free print catalog upon request. Please e-mail us at weaving@countryseat.com with your name and postal address. Catalog #31 is the current print catalog and will be sent with your first order. Please keep the Country Seat Courier newsletters as they contain new products and any changes to the print catalog. New products are added to the on-line catalog as they arrive. If you have placed an order and do not already have them, catalog #31 and newsletters will be sent with the order to keep you up to date.

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