Frequently Asked Questions

Customer Number

• Q: What is my customer number and what does it mean?

A: Please look on the upper right hand corner of your invoice/receipt. Your customer number will be printed right below the invoice number.
The customer number is made from three things: the first 4 digits of your last name, the last 4 digits of your HOME telephone number.
If you move or change your name, please let us know so that we may change your customer number and remain current.
We use this customer number to find you quickly in our files. If there is ever a problem with an order, we need your customer number to find you and the order information.

Discounts

• Q: How can I get a cheaper price on your products?

A: We offer quantity discounts on almost every item that we sell.

Quantity Reed Discounts:
	1 - 10 of the same size and type	Full Price
	10 - 14 of the same size and type	10%
	15 - 24 of the same size and type	15%
	25 - 49 of the same size and type	20%
	50 - 99 of the same size and type	25%
	over 100 of the same size and type	30%

MIXED Quantity Reed Discounts - different sizes, same type (all flats, all flat oval, etc.):
	1 - 10 coils mixed sizes, same type	Full Price
	10 -14 coils mixed sizes, same type	5%
	15 -24 coils mixed sizes, same type	10%
	25 -29 coils mixed sizes, same type	15%
	30 - 49 coils mixed sizes, same type	20%
	50 - 99 coils mixed sizes, same type	25%
	over 100 coils mixed sizes, same type	30%

Hoops, Handles, Wires and Items Priced by the Dozen
	Remember that hoops, handles & wires are always cheaper by the dozen (same size and item)
	12 - 71 of the same size and item	10%
	72 - 143 dozen of the same size and item	15%
	144 + of the same size and item	20%

Stool Frame, Kit or Basket Kit
	6+ of the same item	10%

Books & Pattern Sheets
	6+ of the same book or pattern marked (D) before the title in the print catalog	40%
	6+ copies of the same copy of all other books and patterns	20%
	12+ copies of the same copy of patterns by Longenecker and/or Wagner	50% wholesale order

We are not a wholesale company, but if you compare our prices with companies that are "wholesale", you will often find our regular prices are lower.