Frequently Asked Questions
1013 Old Philly Pike
Kempton PA 19529
610-756-6124 - email@example.com
Visiting the Shop during the Covid-19 Pandemic
- Q: Is the shop open?
- Q: What do you charge for shipping?
There is a flat rate charged during checkout. If your actual charges are less than the flat rate, you will be refunded the difference. If you are purchasing just a couple of paper patterns please choose the $2.20 option.
International orders are charged at actual rates and there is an International choice at $80 (which is an average base rate), you will be contacted with the actual rate. If the rate is less, the difference will be refunded, if it is higher an invoice will be sent for payment before your order is shipped. If you prefer to know the cost before placing an order please send us an email with your shipping address and the items you wish to order. We will let you know the cost and send an invoice through PayPal or Square (your choice) for secure payment.
If you need an order expedited, please tell us when you need it by in the Delivery Notes during checkout. We may not need to use air shipping (which can be VERY expensive). If the order will incure extra charges to arrive by your deadline, we will advise you of this and send a secure invoice for payment.
- Q: What is my customer number and what does it mean?
The customer number is made from three things: the first 4 digits of your last name, the last 4 digits of your HOME telephone number.
If you move or change your name, please let us know so that we may change your customer number and remain current.
We use this customer number to find you quickly in our files. If there is ever a problem with an order, we need your customer number to find you and the order information.
- Q: How can I get a cheaper price on your products?
Quantity Reed Discounts:|
|1 - 9 of the same size and type||Full Price|
|10 - 14 of the same size and type||10%|
|15 - 24 of the same size and type||15%|
|25 - 49 of the same size and type||20%|
|50 - 99 of the same size and type||25%|
|over 100 of the same size and type||30%|
|MIXED Quantity Reed Discounts|
- different sizes, same type (all flats, all flat oval, etc.):
|1 - 9 coils mixed sizes, same type
||Full Price||10 -14 coils mixed sizes, same type
15 -24 coils mixed sizes, same type||10%||
25 -29 coils mixed sizes, same type||15%||
30 - 49 coils mixed sizes, same type||20%||
50 - 99 coils mixed sizes, same type||25%||
over 100 coils mixed sizes, same type||30%|
Items on Sale will count toward mixed quantity discount totals but will NOT receive any further discounts unless purchasing enough for the 100 pound mixed discount.
The mixed quantity discounts are not yet all showing in the catalog but prices
Hoops, Handles, Wires and Items Priced by the Dozen
|Remember that hoops, handles and wires are always cheaper by the dozen |
(same size and item)
|12 - 71 of the same size and item||10%|
|72 - 143 dozen of the same size and item||15%|
|144 + of the same size and item||20%|
Stool Frame, Kit or Basket Kit
|6+ of the same item||10%|
Books & Pattern Sheets
|6+ of the same book or pattern marked (D) before the title in the print catalog||40%|
|6+ copies of the same copy of all other books and patterns||20%|
|12+ copies of the same copy of patterns by Longenecker and/or Wagner||50% wholesale order|
We are not a wholesale company, but if you compare our prices with companies that are "wholesale", you will often find our regular prices are lower.