Shipping and Return Policy

Orders are generally shipped within 1 day after your order is receive (excluding weekends and holidays) and they normally take an additional 1 - 5 business days to arrive, depending on your location.

Please contact us upon opening your box if you receive defective or broken merchandise. Please save or document with photos the damaged items, box and packing materials as we will need to submit this to the shipper when we file a damage claim.
Please do not return hoops or handles that have broken in shipment, please notify us first as a credit will be issued or replacement product shipped.
Shipping fees will be refunded on our errors only.
Cut pieces of prewoven cane and Shaker tape, opened coils of reed, opened kits and other opened packages are NOT returnable (except in the case of our error).
Books and patterns MAY be returned within 15 days, in new condition, for a credit on file toward future purchases.
All other returns must be received by us within 30 days of the invoice date for a credit card refund or credit on file for future purchases.