Shipping and Return Policy
Orders are generally shipped in 1 day after your order is processed and they normally take an additional 1 - 5 business days to arrive, depending on your location.
You may return defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges but it best to contact us first. All damage claims should be reported to your local UPS - save the damaged items, box and packing materials for their inspection.
Please do not return hoops or handles that have broken in shipment, please notify us first as a credit will be issued or replacement product shipped.
Shipping fees will be refunded on our errors only.
Cut pieces of prewoven cane and Shaker tape, opened coils of reed, opened kits and other opened packages are NOT returnable (except in the case of our error).
Books and patterns MAY be returned within 15 days, in new condition, for a credit on file toward future purchases.
All other returns must be received by us within 30 days of the invoice date for a credit card refund or credit on file for future purchases.